Terms and Conditions:

Thanks for purchasing from FlavorConcentrates.com. We make our best effort to get all orders shipped within one business day, excluding holidays and weekends. In the event of an item being out of stock, you will be notified and given the option to substitute for a different item, refund for the out of stock item, or to proceed with the order and have the back ordered item shipped to you as soon as possible.

We accept Visa, MasterCard, Discover, AMEX and PayPal. You are welcome to pay via any available payment method linked to your PayPal account. Net Terms are available for large commercial purchasing. Please reach out to us to set up an account.

We ship all packages with tracking. You will be sent a tracking number in which you can follow the status of your package, until it is delivered. We make it our best effort to provide you with the tracking information within 24 hours of your order shipping. Occasionally, there is a delay in tracking which can cause your tracking information to be incorrect.

Flavor Use: Our flavors are highly concentrated food grade flavoring intended for professional food use only. Flavors are considered to be "Generally Recognized As Safe" (GRAS) for food and beverages and applies only to food as defined in Section 201(f) of the Federal Food, Drug, and Cosmetic Act. FlavorConcentrates.com assumes no liability for loss or damage based on the use of these flavors beyond their stated purpose, Food Flavoring.

Refund Policy: Once an order ships, we are unable to accept returns. Due to the nature of our food flavoring, intended for professional use only, we can not accept any material back. Even if sealed and unopened, there are additional factors such as storage conditions that can significantly impact the flavors. All sales are final and no refunds will be issued. 

Our customers appreciate knowing that anything they receive from us is sealed and not potentially something that has been returned and resold.